Shane Roberts and Associates Pty Ltd

Tips for dealing with a tax agent

Choosing a tax agent who is right for you can be a difficult process. The size and range of services offered by tax agents vary greatly, and it will depend on your circumstances as to the type of tax agent that will suit you. Some agents specialise in the preparation of taxation returns whereas other agents offer related services such as accountancy, management, auditing and financial services. Before you approach a tax agent you should consider the type of services you require so that you can ensure the agent you engage can provide those services.

At Shane Roberts and Associates Pty Ltd, we state clearly what services we are able to provide and our pricing structure is clearly stated. Our prices are very competitive and our growing client base is proof of our abilities and our client satisfaction.

When you engage a tax agent you should ensure that you discuss, and understand the agent’s fees and charges. The Board occasionally receives complaints about the amount of fees charged by a tax agent. Fees however, are a commercial matter and the Board cannot assist in resolving fee disputes. The best way to avoid disputes over fees is for you to discuss the tax agent’s fees prior to each return being prepared. When discussing fees you should consider:

• Obtaining an estimate of the total fee—be sure to clarify whether this is a set fee or variable subject to the amount of time taken to perform the services;
• The basis on which the fee will be charged—that is—a set fee or an hourly rate;
• The hourly rate that the tax agent charges;
• The actual services that will be performed;
• When the account needs to be paid—some tax agents provide a fee from refund service, where they deduct their fee from the refund you receive from the ATO. If you agree to this type of arrangement be sure that you understand and are satisfied with any conditions imposed by the tax agent, and you sign an authority allowing them to do this.

When you attend the appointment to have your tax return prepared you should ensure that you have all the documentation and information necessary for your tax agent to complete your return. This may avoid the need for follow up appointments or amendments to your tax return. Be open and honest with your tax agent. Your tax agent can only complete your return accurately if you provide them with all your relevant details.

Before your tax agent can lodge your return you will need to sign the declaration on the return, or if the return is to be lodged electronically, an Electronic Lodgment Declaration. Before signing the return or declaration you should ensure that you are satisfied the information contained in your return is true and correct. If you are unsure about a particular item ask your tax agent to explain it. You should not sign a blank tax return or declaration.

Be aware that even if you lodge your taxation return through a tax agent, you are still responsible for the accuracy of the return. Whilst you may have some legal avenues against your tax agent if your return is incorrect due to their negligence, you are responsible for the payment of any tax, penalties, or interest raised by the Tax Office.